Search for a shipment

Search in the workspace that matches the shipment type. Parcels, Pallets and Truckloads do not share one search box.

Signed-in Parcels

1. Open Parcels
   Sign in and open the Parcels workspace.
2. Open the shipment list
   Go to the parcel shipment list.
3. Search or filter
   Use the order number and the date, status or other list filters that are shown.
4. Check the row
   Confirm the customer, destination, carrier, date and status before you continue.

The parcel list can show order number, customer, destination, track and trace, carrier, ordered date and status.

The list starts with a limited date range. Widen the dates if the shipment is older than the default window.

Signed-in Pallets

1. Open Pallets
   Sign in and open the Pallets workspace.
2. Open the pallet shipment list
   Use Pallet shipments when you already have an order or barcode.
3. Filter the list
   Use the date, status, shipper or destination filters that are shown, together with the order number or barcode.
4. Open the matching record
   Open the order or package and confirm the destination before you continue.

Distributor accounts may only see pallet shipments for permitted destination countries.

Signed-in Truckloads

1. Open Truckloads
   Sign in and open the Truckloads workspace.
2. Open the shipment list
   Use Truckload shipments.
3. Filter the list
   Use the order number and the date, origin, destination or status filters that are shown.
4. Open the matching transport
   Confirm the origin, destination and licence plate before you continue.

Public pallet tracking

If you only need to follow a pallet and do not have a portal login, use Track a pallet without signing in.

On that page, choose Order Number or Tracking Number, enter the complete identifier and search.

If nothing is found

See A shipment cannot be found. Include the order number and, for pallets, the barcode or tracking number. For a truckload, also include origin, destination and the licence plate when you have them.