A shipment cannot be found

Check these points

1. Confirm that you are in Parcels, Pallets or Truckloads, not another workspace.
2. Search by the complete order number.
3. For pallets, also search by the complete barcode or tracking number.
4. For a truckload, also check origin, destination and the licence plate.
5. On parcel shipments or Truckload shipments, widen the date range.
6. For a return, use Parcel returns. Returns are not in the outbound list.
7. For an unconfirmed pallet order, check Incoming orders.
8. If you only need pallet progress, try public pallet tracking.

If the record is still missing, collect the product type, order number and any barcode, tracking number or licence plate. For Parcels or Pallets, create one ticket. For Truckloads, contact Support. See Information Support needs.