Create a support ticket

Create the ticket in the same product as the shipment. A parcel ticket will not appear in Pallets. Truckloads does not have a ticket form in the portal. For a truckload, contact Support with the transport details.

1. Open the relevant module
   Choose Parcels or Pallets. Do not mix the two. Do not use these forms for a truckload.
2. Open Tickets
   Select the ticket list and start a new ticket.
3. Look up the order
   Enter the complete order number. The portal blocks an unknown order.
4. Select the barcodes
   Choose at least one parcel track-and-trace number or pallet barcode.
5. Choose the issue type
   Select a category and then a subcategory.
6. Describe and submit
   Write a comment, attach files if needed and submit once. Parcel files can be up to 50 MB each.

If every barcode on the order already has a ticket, open that ticket instead.

For the full product steps see Parcel tickets or Pallet tickets. For damage, shortage or loss use a claim, not a second ticket.