Use Parcels for outbound parcel shipments and for returns. Do not use the Pallets or Truckloads workspace, or public pallet tracking, for a parcel.
Find a shipment
Search and filter the parcel shipment list.
Follow a returnReview reverse-logistics records separately from outbound shipments.
Create a claimReport damage, loss or another formal parcel incident.
Create a ticketAsk Support to investigate a parcel that is not a claim.
Where to start
The Parcel dashboard is the overview. It can show recent shipment totals, latest shipments, latest returns, open claims, open tickets and a service-level summary. See Understand the dashboard.
From the dashboard you can open:
- The shipment list
- A return
- A claim or ticket
- The performance report for a selected period, when that report is shown