Track a parcel

Track parcels while you are signed in. Public pallet tracking will not find a parcel.

Follow a parcel

1. Open Parcels
   From the dashboard, open the Parcels workspace.
2. Open the shipment list
   Go to the parcel shipment list.
3. Find the order
   Search by the complete order number. Widen the date range if needed.
4. Read the latest status
   Check the grouped status and the track-and-trace value on the row.
5. Inspect the shipment
   Open the record if you need more of the information shown for that parcel.

The portal can only show events it has received. A pause between updates does not always mean the parcel has stopped moving.

If the status is not what you expected

• Confirm the order number and date
• Check whether a later event has arrived
• See Parcel statuses
• If the status is in the exceptions group, follow Delivery exceptions
• If the latest event is missing, follow A shipment status is not updated