Reset your password

Use password reset when you cannot sign in and need a new portal password. The flow has three steps: request a reset, enter the code from your email, then save a new password.

Reset your password

1. Open Forgot password
   From the sign-in page, select the Forgot password link.
2. Enter your registered email
   Ask the portal to send a reset code to that address.
3. Enter the reset code
   Open the email and type the code on the verification step. The code is valid for one hour.
4. Choose a new password
   Enter the new password twice. It must meet the portal password rules below.
5. Sign in again
   After a successful reset, the portal returns you to the sign-in page. Sign in with the new password.

Password rules

Your new password must include all of the following:

• At least 8 characters
• One uppercase letter
• One lowercase letter
• One number
• One allowed special character: ! @ # $ % ^ & * ) ( + = . _ -

The two password fields must match before you can save the new password.

If reset does not work

1. Confirm that you are using the email address registered for the portal.
2. Check spam or junk folders for the reset email.
3. Request a new code if more than one hour has passed.
4. Follow I cannot sign in if you still cannot access the portal.