The portal shows delivery facts that it has received for the order or barcode. It does not document a separate signature-download screen.
Where to look
- Open the order page and check destination, delivery information and expected delivery.
- Open the package page for the barcode you need. Expected delivery is stored by barcode.
- Read the status timeline. A delivered status, or a lifecycle status such as POD Available, can appear there when the source has sent it.
If expected delivery is missing, the rest of the shipment can still be correct. Treat a missing value as unavailable.
If delivery evidence is missing
Keep the order number and barcode and contact Support. Do not create a second shipment.
Use a pallet claim for damage, shortage or loss. Use a pallet ticket when you need the missing delivery update investigated.