Pallet claims

Use a pallet claim for a formal incident such as damage, shortage or loss. A claim is separate from the tracking status and separate from a support ticket.

Review existing claims

The pallet claims list is not the parcel claims list. It shows pallet cases for your company.

You can:

• Filter by date, status or company
• Export the filtered list
• Open a claim result
• Turn claim notifications on or off
• Start a new claim

Each row can show a claim identifier, the linked order or barcode when it is stored, type, status and dates. If a reference is missing, treat it as unavailable.

Create a claim

1. Open Pallet claims
   From the Pallets workspace, open Claims and start a new claim.
2. Enter the shipment
   Add the order number and each barcode. Choose the carrier and the claim nature. The carrier list includes Van Duuren, Geodis and CTS.
3. Add the articles
   For every article, enter the name, quantity, price and a description of the issue.
4. Attach the required files
   Add the invoice. Add pictures unless the claim nature is lost.
5. Check the total
   The portal adds quantity × price for each article to show the claim value.
6. Submit once
   Wait for the claim result page. Do not send the same claim again.

The form will not submit until the required fields are complete.

After you submit

The claim result page shows the case status, progress, linked order, barcode and carrier when available, comments and attachments, and a notification control.